SubCltr: Jewelry & Dark Fashion
Unisex ⌘ Women's ⌘ Men's
Q: Does SubCltr have a printed catalog?
A: Printed catalogs are cool to look at, but we care more about saving as many trees as possible. So, we are a paperless bunch. Stay in touch with us & what’s happening at SubCltr by subscribing for email and/or text notifications, which you can find at the bottom of nearly every page, here.
Q: Does SubCltr have any local outlets?
A: We are an internet-based gathering, based in Saint Louis, Missouri. There are others, who partner with SubCltr to share what we love. While we embrace connections wherever we may find them, SubCltr does not have an official offline location.
Q: How can I partner with SubCltr?
A: Getting involved with SubCltr is an opportunity to make money within your element & connect with others, who embrace their true nature. And, you can do it whatever from home, in your current environment, or through networking!
We want to connect with people who can relate to what we live & love ❢ At SubCltr we want to do more than sell amazing & unique pieces- it’s a lifestyle, a movement of welcoming those who are seeking to be here…and know when they have arrived.
If you are ‘One of Us’ and this is for you, SubCltr would like to hear from you. ツ
If you’re interested, you can find out more by clicking this link:
Q: What types of payment do you accept?
A: We accept payments via Paypal, including Master Card, VISA, Discover, American Express, and ATM/Debit Cards with a VISA or Master Card logo. International PayPal payments are also accepted.
Q: Can I change my order once it has been submitted?
A: If you need to make any changes, please do so as soon as possible. In the event that the order has not been processed (inventory in the process of being delivered to fulfill your order) or shipped, we will apply any changes submitted. However, changes cannot be made once one of the above instances have occurred, which *generally* takes place 24-48 hours after placing an order.
Q: When will I receive my order?
A: Orders are processed Monday through Friday as well as Saturday, when possible. Orders are not processed or shipped during holidays.
Please read the item description fully, to make sure that you know its status. Some pieces are in-stock & others are on backorder and need to be delivered to us, before it can be processed & sent to you. In stock items, generally take 1-2 days from the order date to process, then another 3-7 days to ship (within the U.S.). If an item is on backorder, the description will indicate how long it will take for the item to be in-stock. The item will then require the additional processing time (as described above) to be received by you. Please keep this in mind when selecting your pieces & shipping options.
Things to think about: If you request that no signature be required for delivery and the package is left unattended, you're accepting full responsibility for any loss or damage.
Q: What happens when I purchase an item on backorder?
A: The order is processed as usual and you are notified, both in the item description & upon purchasing, of the order status as well as any time there is any activity concerning your order- from the time of initial order processing, to receipt of inventory, & shipping to your location.
A refund may be issued, if you request one before your order has been processed. Once inventory has been ordered from a manufacturer or shipped to your location, we are unable to offer a refund or making any changes to the order (with the exception of shipping address, if the delivery is still unshipped).
Q: Do you accept returns?
A: All sales are final. Returns are not accepted, both because of the nature of what we offer & that these pieces are available for a limited time and are not guaranteed to be available for replacement or otherwise.
Q: How will you notify me if there is a problem with my order?
A: All communication is primarily done via email, so it’s important that your email address is accurate and current. We may also attempt to connect with you via text message or phone, if you have provided a number where you can be reached.
Q: What shipping carriers do you use?
A: All items are shipped using the United States Postal Service (USPS) for both domestic & international deliveries.
Q: Can I get gift boxes for the items I’ve ordered?
A: Yes, please request to have your item shipped in a gift box or gift packaging.
Q: Can I get my order gift wrapped?
A: Sorry, gift wrapping is currently not available.